Frequently asked questions
What is the return policy?
If you receive your bed and have not opened the vacuum seal packaging you are eligible for a refund. If you have opened the vacuum seal, given the inability to repackage you are not eligible for a refund. Please measure our beds in your home prior to receiving to ensure you are comfortable with the size before opening.
For any true manufacturing defects you will be covered under a warranty. This warranty is specific to manufacturing defects and does not include normal wear and tear of the bed.
Where do you ship to?
Currently we ship within Canada & the USA
How much does shipping cost?
Your shipping will be calculated at checkout and is based on the size and weight of the item you purchase and your shipping address.
Why does my bed look flat?
Due to vacuum sealing our beds take up to 48hrs to fully inflate like the photos you have seen us post. They're ready for use immediately but will fill themselves out in time!
Can I wash my bed?
Our covers are removable and machine washable, you can wash your bed cover and waterproof lining in the washing machine. We recommend to wash the covers on a cold wash and lay flat to dry.
When will I get my order?
We will process your order within 5 business days. Once your order has shipped, you will receive an email with shipping & tracking information. Delivery times vary depending on your location.
Where does the 10% donation go?
Our donations go directly to local dog rescue centers and shelters here in Canada. We share back with our community pictures and stories of the dogs that we together have supported through our donations.